Amy Spiller

I found every time I rang the office with a query the phone was answered promptly. Gus and his team stayed in contact at all times either by email or phone just to make sure I had complete understanding of the forms I was signing and the procedures they were taking to finalise the loan. I was never left wondering what happens next.

Craig, Trinity Beach

I had no understanding of how the insurance side of Astute worked. After my first visit with Peta I was blown away with how she explained everything to me. And what I didn’t understand she was happy to take the extra time to explain them again. I felt she was very thorough and when I left I was able to think about what suited my needs to make a decision on how I wanted to proceed. Thanks Peta for advice.

Michelle, Redlynch

First, Tania: Quite simply, a complete, caring professional. I am not sure where on the spectrum the amount of work she did to get us into our current home falls in her professional career (mind-blowingly easy, somewhat challenging, borderline impossible…), but to us it literally meant the world. The reason we came back to her (and Astute) is because of the level of care and attention she gave us–we don’t feel like a number, an account, a bottom line, or a percentage point. I would recommend her (and go back to her for advice) again and again and again; when we found ourselves in the position to invest and/or buy again, our first thought was we needed to talk to Tania before doing literally anything else.

Building on that, Astute: Again, I would (and do) recommend them to anyone when talk of buying a home or investing comes up. Long story short, I work for a guy named Scotty Garden, and there is very little under the Earth’s sun I would not do for him; ergo I take his advice on anything as gospel. When I causally mentioned a few years back that Michelle and I were thinking of buying a house, he enthusiastically recommended we talk to John Watts at Cairns Home Loans and we did, and John gave us solid, practical advice: Save a bit more and come back to us. And we did, because he looked after us as people (again not an account). He could have talked us into buying something we couldn’t afford, or buying something we didn’t really want, or (as one local branch of an unnamed John Symond-run group told us) we were grumpily told it was “unrealistic” to think of buying a home in our position. Working in tourism/hospitality, I appreciate the personal attention, as well as helping a local business continue doing what it does well.

Sorry to gush, but Michelle and I really do hold you and your whole team in the highest regard. Thank you again, and I will [not] try to stay out of trouble.

Russell & Michelle, Cairns

After having issues with another broker and losing a settlement, we were recommended by solicitor. After speaking with Billie she was honest and open about my options. The entire process was dealt with promptly and efficiently with minimal to no stress.

I found the whole experience easy & everyone there were so lovely n friendly & also available any time to answer any questions we had.

Alison, Trinity Beach

We greatly appreciate your efficiency and persistence in helping us purchase our property.

It was a long awaited dream for us to give our kids and ourselves the space and serenity we’ve found. Thank you so much for playing an integral part of that dream coming to fruition.

Leon & Jaunita, Kuranda, QLD

We recently had an appointment with Astute to help us sort out our mortgage needs. From the moment we stepped into the building we were made to feel welcome. From Shae on the front desk to Damian during our appointment. Damian went above and beyond to help us with our needs, explaining things simply and offering further support. It all makes so much more sense when you have someone who knows what they’re talking about! Thank you so much.

Tanya Greene, Cairns

John and the team looked after us on many fronts from mortgage, superannuation and even life insurance. We even compared rates on our new vehicle lease and Astute came through better than any bank.

These guys definitely have the XFactor

Colin Gilbert, Cairns